Política de reembolso
Returns & Refund Policy
Last Updated: March 21, 2026
At Kingdom Print & Supply, we are committed to delivering high-quality DTF supplies and custom products. Due to the nature of our products and industry standards, please review the following policy carefully before placing your order.
By completing a purchase on our website, you acknowledge and agree to the terms outlined below.
🔒 Final Sale & Non-Returnable Items
To maintain product integrity and prevent misuse, the following items are final sale and not eligible for returns, refunds, or exchanges under any circumstances:
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Custom DTF transfers, gang sheets, or made-to-order items
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Personalized or modified products
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Opened or used consumables (including DTF ink, powder, and film)
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Clearance, discounted, or promotional items
These restrictions are in place due to the sensitive and consumable nature of our products and are standard within the industry.
🔁 Eligible Returns (Limited)
We only accept returns on unused, unopened items within 7 days of confirmed delivery.
To qualify for a return:
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Item must be in original, sealed packaging
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Item must be unused and in resellable condition
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Proof of purchase is required
We reserve the right to deny any return that does not meet these conditions.
💳 Refunds & Store Credit Policy
All approved returns are issued as store credit only.
Refunds to the original payment method will only be granted at our sole discretion under the following circumstances:
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Incorrect item was sent by our team
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Product arrives damaged or defective
This policy is in place to protect against fraudulent activity and ensure fair use of our return system.
📦 Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, you must:
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Contact us within 48 hours of delivery
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Provide clear photo and/or video evidence of the issue
Failure to report within this timeframe may result in denial of your claim.
Upon verification, we will determine whether to:
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Replace the product
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Issue store credit
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Issue a refund (if applicable)
All resolutions are handled at our discretion.
🚫 Non-Returnable Situations
We do not accept returns or issue refunds for:
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User error (including incorrect application, printer settings, or handling)
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Improper storage or environmental damage
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Color variations due to screen/display differences
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Orders placed incorrectly by the customer
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Minor variations that do not affect product performance
By purchasing, you acknowledge responsibility for proper product use.
📬 Return Shipping Responsibility
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Customers are responsible for all return shipping costs
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Original shipping fees are non-refundable
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We recommend using a trackable shipping service, as we are not responsible for lost returns
⚖️ Policy Enforcement & Rights
Kingdom Print & Supply reserves the right to:
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Refuse any return, refund, or exchange that does not comply with this policy
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Limit or deny service to customers suspected of abuse, fraud, or policy manipulation
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Update or modify this policy at any time without prior notice
All decisions regarding returns and refunds are made at our sole discretion and are final.
🤝 Our Commitment
While our policies are strict to protect product quality and fairness, we stand behind what we sell. If there is a legitimate issue with your order, we will work with you to make it right.
📩 Contact Information
For all return or order issues, please contact:
Email: support@kingdomprintco.com
Business Hours: Mon-Fri 8AM to 5PM